Town Hall Answers

COVID-19 uncertainty, we have extended the early bird membership rate to December 31, 2020.

The season is going ahead, thanks to many years of good management in this club. We have a very good financial base.  We will be governed by the restrictions that is put upon us by the airlines, by wholesalers and by ski resorts but we will do our best to make sure the season runs smoothly as possible but as far as financial restrictions, we have none.

This was changed for the 2019/2020 season to make it easier for processing applications, so memberships are simply the number of adults, youths and children.   This was not changed for financial reasons but for simplicity reasons.

We have 31 day trips posted on our website, scheduled between Canada and the USA so depending on the situation, e.g. border is closed or weather related, we will change the day trip destination. Per our disclaimer “Cedar Springs Ski Club Inc. reserves the right to cancel any trip or change the destination of any trip due to poor weather conditions or lack of bookings.”

All the day trips shown on the schedule have been confirmed with the ski resorts so they know we are coming, therefore we are assuming there is no issue that we can get lift tickets.

Per the day trip schedule, we have confirmed the dates prior with the private resorts that we are welcome. Hopefully it does not change.

Unfortunately no, but we will reschedule the US day trips once we have confirmation from another resort and advise accordingly.

Yes, TIPS program will be offered on day trips, same as last year and we will be abiding by the resort rules. Confirmation and details will be announced on each bus before we reach our destination.

In the past we have been paying cash for all the lift tickets at the resorts but we will have more discussion with the ski resorts to see if there are any changes this year and will advise the members accordingly.

Yes, members can drive themselves as long as the day trip goes. You will need to call the club line and book and advise you are a “U-drive” and only need lift ticket(s).  Important, that you must meet the bus when they arrive at the ski resort to pick up the group lift ticket(s). Bus Captains must have your cash before they purchase the group lift tickets.

No, we never had an issue in the past where some members would drive themselves and meet us at the resort, as long as they are at the resort before the bus arrives to pick up their group lift ticket. The issue is administrating the process of purchasing lift tickets. If for some reason the day trip is a “no go”, the resort will not sell directly to the member.

At this time we cannot answer but will post an update once each ski resort confirms the ski lift loading procedures.

We know there will be restrictions on capacity but we will post an update once each ski resort confirms the procedure for our club.

CSSC will clarify with the ski resorts before our first day trip and advise members.

It’s similar to how you fill out your online membership application.  Go to the link provided and select the destination.  Select the number of people you are booking for with the appropriate lift ticket selection.  You will enter your name, membership #, email and phone number first and then any others you booking for. You will require each person’s name and membership number or enter “Guest” if you are sponsoring them. Note: Day trips may be booked online up until the booking deadline, e.g. Wednesday 9 pm. If you miss the booking deadline you can phone the club line and book through leaving a message if space is still available.

Essential workers have to use Personal Protective Equipment and they are the least likely to be infectious. They are also highly trained and undergo regular checks and screening. We welcome everyone and do not deny anyone.

Guests are always welcome as long as they are sponsored by a member. Guests will have to complete the COVID pre-questionnaire and sign the CSSC waiver, same as the members do.

There is no budget surplus; rather we subsidize the buses based on membership income.  As far as numbers go, we do budget for 35-40 people per bus, which is a 56 passenger bus, so at half the capacity being 25-28 people, financially the club would have a hard time getting through the year.

No, due to economics, the cost of the bus is approximately $1300 therefore we do not pay for the seat, we charter the bus. Even if we have a full bus, 56 passengers, the seat cost does not cover the total cost of the bus therefore the fees from our membership subsidizes the cost of the bus. To that end, having only 28 people on the bus is not a viable option.  On an average year we run about 50 buses so keeping in line with our costs, we may have a few buses run with minimum passengers.

Our TOK Coachlines has provided us with their ‘Deep Clean Program’ and ‘Ride Safe Program’ to provide peace of mind for their customers. TOK-Coachlines Covid-19 Document .  Also to ensure the safety of the drivers and passengers, face masks are to be worn by passengers at all times while inside the bus. In addition CSSC will have a Covid-19 pre-questionnaire available to all members when registering for a day trip. This needs to be completed before boarding the bus, so if members/guests can print this and have this filled in before arriving in the parking lot, would be appreciated.

Per the government regulations, the buses will be cleaned and sterilized after each trip to kill any bacteria, virus or spores that may be on surfaces. Also TOK has installed a UV-C system (ultraviolet light germicidal lamps) connected to the HVAC system. Everyone needs to wear a mask and hand sanitizer will be provided to be used prior to boarding the bus.

Per the Bus company rules, all passengers must wear a face mask on board. The Board of Directors will need to clarify if face-shields are acceptable.

Our TOK Coachlines has provided us with their ‘Deep Clean Program’ and ‘Ride Safe Program’ to provide peace of mind for their customers. It’s up to the individual, how safe do you feel but CSSC will take every possible precaution per government requirements, e.g. face masks, screening questionnaire, etc.  We hope that all passengers answer the pre-questionnaire truthfully and disqualify themselves as necessary for everyone’s health.

We cannot prohibit passengers from eating/drinking on the bus but we hope that everyone will do it responsibly by staying in their seat, remove masks only for eating/drinking, and not walk around the bus.

Yes, if you need to get out of your seat, we ask you to take a couple of minutes to stretch but refrain from socializing in the aisles.

The Board of Directors will work with the bus company and prepare a process for bus loading and unloading and will advise members.

Yes, the bus captain has the right to refuse someone if they have symptoms.

No, our policy states if you and or your guest(s) cancel after the booking deadline or are a no show you will be responsible for the cost of the bus seat and lift ticket if purchased by the club prior to departure.

We try to make it as affordable as possible for everyone to enjoy, so we need to be careful about our prices. There are some members who are willing to pay more for the bus seat to allow lower utilization. The Board of Directors will discuss this option at their next meeting.

As long as you book all together, then yes we will put you on the same bus. If you call to book your trip, simply state that you would like to be on the same bus as the other member and provide their name and membership number if possible.

The bus captain will ask them politely to please put the mask back on. If they refuse we will handle this on an individual bases but we feel our members are responsible to protect themselves and others, so this issue will hopefully not come up.

This credit will have to be used for a day trip, therefore please call the CSSC club line 905-332-4320 for confirmation.

No, you do not need to be tested. At the airport, everyone will be screened for COVID-19 (temperature screening) before boarding the plane. If you still have concerns, please contact your trip leader.

It is strongly recommended you have travel insurance for all trips.  Skican offers Trip Cancellation and Interruption, Medical and Comprehensive Travel Insurance Plan provided by Allianz Global Assistance Canada. Cancel for Any Reason coverage can be added to any of these policies. For confirmation and further information on Allianz Global Assistance Canada plan, contact 1-800-465-4279 and provide Skican’s Agency code: 2451

Only Skican (including airfare) credits can be applied to any of our extended ski trips. You can book land only and arrange your own flight and ground transportation. Please contact the trip leader for further clarification.

Extended trip registrations begins October 1 and will remain open for each trip until such time it’s sold out. Unfortunately we cannot delay registration dates due to the trip contract deadlines.  Note: in case you do not want to travel this ski season, your Banff Skican credit is valid until the end of March 2022.

Yes, this amount needs to be deducted from your final trip payment to Skican. Should you have any further questions, please contact the trip leader.

Yes, the credit can be applied to any group trip with Skican.

Yes, you have to register again, just like everyone else.  Unfortunately there is no preferential treatment but we don’t anticipate any issues with the Banff registration.

The trip leader will verify with Skican but it shouldn’t be an issue. There may be an extra charge for the child but please include the comments when you register.

For the coming ski season we only have extended trips for Ontario and western Canada. If the boarder does not open, we may have to cancel the Ellicottville trip in February and perhaps change

Yes single skiers can join on extended trips and the trip leader will help find you another suitable roommate if you are not able to. Otherwise there may be the option of selecting a single room/single supplement, extra cost.  Please contact your trip leader if you have further questions.

Limited number of different accommodation may be available on first come bases, price will be different most likely higher and accommodations may not be in the same complex or have the same type of amenities. Please contact the trip leader for further information.

Yes we are planning to hold another Town Hall in November, since the Nov. 4th Info Night has been cancelled.  A communication will be sent out confirming the date.